ADR / ODR

Consumers have the right to use Alternative Dispute Resolution (ADR) bodies to resolve consumer disputes without going to court, quickly, simply and, as a general rule, free of charge or at a reduced cost.

ADR entities are independent bodies authorized to mediate, conciliate and arbitrate consumer disputes that appear on the official list of ADR entities published by the Directorate-General for the Consumer.

In the event of disputes arising from purchases of goods or services contracted online, consumers can turn to a competent ADR body.

The updated list of ADR entities is available at: Direção-Geral do Consumidor website: https://www.consumidor.gov.pt